FREQUENTLY ASKED QUESTIONS (FAQ) 

Client Portal & Account Access

Why can’t I log in to my client portal?

Common reasons include:

• No email address on file
  
  

• Incorrect or misspelled email address
  
  

• Services completed before our portal transition
  
  

Contact us and we’ll help you get access.

Service Frequency & Scheduling

Do you offer bi-weekly lawn service?

We primarily focus on weekly lawn maintenance to ensure consistent results. To make weekly service affordable, we offer flexible monthly payment plans.

Bi-weekly service may be approved on a case-by-case basis, typically for special circumstances such as fixed income or disability.

Can I add services mid-season?

Yes. Clients on 9-Month or 12-Month plans may add services and have the cost spread across remaining months or pay for the service in full. Pay-per-service clients are billed individually.

Payment Plans & Billing

What payment plans do you offer?

• Seasonal 9-Month Plan – Covers basic lawn maintenance with a set number of cuts per season. Additional cuts due to heavy growth are included at no extra cost. additional addons available.
  
  

• Full 12-Month Plan – Fixed monthly payment covering year-round property maintenance, including lawn care, snow removal, mulching, trimming, and more.

Included additional visits apply only if the Seasonal plan is completed in full.

• Pay-Per-Service – Services billed individually

Some services are seasonal and performed as conditions allow.

What happens if I cancel my Seasonal plan early?

Seasonal plans are designed to reward consistency over the full term. Additional cuts performed due to heavy growth are included at no extra cost when the plan is completed as agreed.

If a plan is canceled early, all services performed are billed at standard per-service rates, and any remaining balance is due at the time of cancellation.

Services & Property Care

What services do you offer?

Weekly mowing, trimming, edging, mulching, bush trimming, seasonal cleanups, and snow removal. Custom services are available.

What is included in basic lawn maintenance?

Weekly mowing, trimming around edges and obstacles, and cleanup of clippings.

Do you service gated or fenced properties?

Yes. Gates and access points must be at least 52 inches wide for equipment access.

Do I need to be home during service?

No. Access instructions should be provided if necessary.

How do you handle weather delays?

Weather delays may occur. Services are rescheduled promptly,

Policies & Expectations

Are you licensed and insured?

Yes. Asher’s Yard Service LLC is fully licensed and insured. any work we aren't licensed for we will offer a reliable referral.

What happens if property damage occurs?

If damage occurs, we address it promptly. Legitimate claims are covered by insurance.

What is your cancellation policy?

Clients may pause or cancel with proper notice. If canceled early, all completed work is billed and due immediately.

Do you service lawns with pets?

Yes. Pets should be secured during service for safety.

How do I request a quote or extra service?

Contact us by phone or email for quotes or service additions.

Trust & Professionalism

Why choose Asher’s Yard Service LLC?

Reliable service, flexible payment options, and year-round care — all with peace of mind.

How long have you been in business?

Proudly serving the Battle Creek community for 3 years, backed by 15+ years of industry experience.

Do you offer service guarantees?

Yes. If a service does not meet expectations, we will address it promptly.